ek688 Privacy Policy — How We Handle Your Data

Introduction and Scope

ek688 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. This Privacy Policy sets out in detail how ek688 collects, uses, stores, shares, and protects your personal data when you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with the ek688 platform.

This Privacy Policy applies to all users of the ek688 platform, including visitors who browse the site without registering and registered players who actively use the platform. By registering an account or using the ek688 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

Information We Collect

ek688 collects personal data from you in several ways throughout your use of the platform. The categories of personal data we collect are as follows.

• Registration DataWhen you create an ek688 account, we collect your full name, mobile phone number (Bangladesh), date of birth, and any other information you provide during the registration process. This data is required to verify your identity, confirm your eligibility, and create your player account.
• Identity Verification (KYC) DataTo comply with anti-money laundering obligations and to process withdrawal requests above certain thresholds, ek688 may request copies of government-issued identity documents such as your National ID card or passport, proof of address, and selfie photographs for liveness verification.
• Transaction and Financial DataWe record details of all deposits, withdrawals, and bet transactions carried out on your account. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs.
• Technical and Device DataWhen you access the ek688 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud detection, and platform optimisation.
• Communications DataIf you contact our customer support team via live chat or email, we retain records of that correspondence including the content of messages, timestamps, and any attachments submitted. These records are used to resolve your query, improve our service, and for quality assurance purposes.

How We Use Your Information

ek688 processes your personal data for the following purposes, each of which is supported by a legitimate legal basis as described in the next section.

• To create, verify, and manage your player account, including age verification to confirm you meet the 21+ eligibility requirement.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records of all account transactions.
• To detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse, and any other prohibited conduct as defined in our Terms & Conditions.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and responses to support enquiries.
• To personalise your experience on the ek688 platform, including recommending games, betting markets and promotional offers that may be relevant to you based on your activity.
• To comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification duties, and any lawful requests from competent authorities.

Legal Basis for Processing

ek688 processes your personal data on the following legal bases. Each processing activity is tied to at least one of these bases.

• Contractual NecessityThe majority of our data processing is necessary to perform the contract between you and ek688 — specifically, to provide the online gaming services you registered to use, to process your payments, and to manage your account.
• Legal ObligationCertain processing activities are required by law, including KYC identity verification, transaction record-keeping for anti-money laundering compliance, and responding to lawful orders from law enforcement or regulatory authorities.
• Legitimate InterestsWe process certain technical and behavioural data on the basis of our legitimate interests in maintaining the security of the platform, detecting and preventing fraud and abuse, and improving our services. We balance these interests carefully against your privacy rights.
• ConsentWhere we send you optional marketing communications (for example, promotional offers by SMS or email), we do so on the basis of your explicit consent. You may withdraw this consent at any time by contacting our support team at [email protected].

Sharing Your Information

ek688 does not sell or rent your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and mobile money operators: We share transaction data with bKash, Nagad, Rocket, Upay, Visa and Mastercard as necessary to execute your deposit and withdrawal requests. These providers process data under their own privacy policies and security standards.
• Identity verification service providers: We may use third-party KYC verification services to confirm the authenticity of documents submitted by players. These providers process identity data under strict confidentiality obligations.
• Law enforcement and regulatory authorities: We will disclose personal data to police, financial intelligence units, or other competent authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent or investigate criminal activity, including fraud and money laundering.
• Technology and infrastructure service providers: We use third-party hosting, analytics, and security vendors to operate the ek688 platform. These vendors act as data processors under binding agreements that prohibit them from using your data for any purpose other than providing services to ek688.

Payment Data and Financial Information

ek688 processes financial data as necessary to facilitate deposits and withdrawals in Bangladeshi Taka (BDT). All payment transactions are routed through secure, encrypted connections. ek688 does not store full mobile banking account numbers, full card numbers, CVV codes, or mobile banking PINs on its servers. Payment credentials are handled directly by the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) under their own security protocols.

We retain transaction records (deposit and withdrawal history, bet records, and account balance statements) for a minimum period as required by applicable anti-money laundering regulations and financial record-keeping obligations. These records may be retained for up to seven years after the closure of your account where required by law.

Cookies and Tracking Technologies

ek688 uses cookies and similar tracking technologies to operate the platform efficiently, maintain your session while you are logged in, and understand how players use our services. The following types of cookies may be used on the ek688 platform.

• Essential CookiesThese cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable core platform features. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics CookiesThese cookies collect anonymised or pseudonymised data about how visitors use the ek688 platform, such as which pages are visited most frequently, how long sessions last, and where users navigate after landing on the site. This data helps us improve the platform experience for all players.
• Security and Fraud Prevention CookiesThese cookies help us detect suspicious behaviour, identify automated bot traffic, and protect your account from unauthorised access attempts. They form part of our fraud prevention infrastructure and cannot be disabled without compromising account security.

Data Security

ek688 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. Our security measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While ek688 implements robust security measures, no online platform can guarantee absolute security against all threats. You are responsible for keeping your account login credentials confidential and for notifying ek688 immediately at [email protected] if you believe your account has been compromised. ek688 will not be liable for losses arising from your failure to maintain the security of your login details.

Data Retention

ek688 retains your personal data for as long as your account remains active and for a reasonable period thereafter to resolve any disputes, enforce our agreements, and comply with legal obligations. The specific retention periods that apply to each category of data are as follows: registration and account data is retained for the lifetime of your account plus a minimum of five years after closure; transaction and financial records are retained for a minimum of seven years as required by anti-money laundering regulations; KYC identity documents are retained for a minimum of five years after your account closes; communications and support records are retained for up to three years.

When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ek688 will securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of your data subject to the limitations described in the Your Rights section below.

Your Rights Over Your Personal Data

As a player on the ek688 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a description of your request.

ek688 will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

Children's Privacy and the 21+ Rule

The ek688 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered an account on ek688, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

ek688 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via the platform or the registered mobile number prior to the changes taking effect. The updated Privacy Policy will be published on the ek688 website with a revised "Last Updated" date.

Your continued use of the ek688 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically so that you are always aware of how your personal data is being handled.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ek688 holds about you, please contact our support team. We are available 24/7 and can assist in both Bengali and English.

Email us at [email protected]